Q:  Are your products authentic new watches?

A:  Yes, every product is authentic and brand new from the manuafacturer. 

Q:  How can I tell if an item is in stock?

A:  When an item is added to the shopping cart a mesaage will be displayed advising that the item is not available.  

Q:  What forms of payment do you accept?

A:  We accept Visa, Mastercard, Discover, American Express and Paypal.

Q:  What is your return policy?

A:  Products can be returned within 60 days of purchase for any reason for a full refund. 

Q:  What are your hours of operation?

A:  Orders can be placed 24/7 365 days a year.  Customer service hours are Monday - Friday 8:00 AM to 6:00 PM EST.

 Q:  Who do I contact for help?

A:  You can email customer service at info@watch-stop.com or call 724-651-2047.

Q:  Do you offer a discount for bulk orders?

A:  Yes, a 10% discount is available for orders of three or more watches at a time.

Q:  Is my personal information secure?

A:  Yes, we employ state of the art security software and top ranked encryption technology.

Q:  Is there a restocking fee?

A:  No, there is never a restocking fee.  Our mission is to provide superior customer satisfaction.

Q:  How can I track my order?

A:  You will receive an email when your product is sent.  A tracking number will be provided for you to track the progress of the order online or by telephone.
 

Q:  How do I purchase by mail or fax?

A:  Click the link for order form and fill it out with your purchase information.  The form can be mailed to JNL Marketing Group, c/0 Sales Dept. 111 Mt. Laurel Lane, Aliquippa, PA 15001 or fax it to 724-770-0657.

Q:  How long will it take for my order to arrive?

A:  Orders are shipped within three days of receipt of payment.  Shipping time is 3-4 days for standard ground.  Overnight delivery is available at an additional cost. Additional time will be needed for international orders.